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How 1mwin Protects Your Account Data

Every detail you share with us — your identity documents, your Touch 'n Go eWallet or GrabPay reference, your login history — stays inside a protected account record we control and monitor.

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1mwin How 1mwin Protects Your Account Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what we hold on your account, or you'd like a record corrected, you don't have to dig through settings menus — reach our team directly through the channels below. Each path connects to the same account-verification process, so have your registered email or Touch 'n Go eWallet reference ready when you write in.

Team online

Live Chat

Open live chat from your account dashboard to ask about data we hold, cookie settings, or how a GrabPay transaction reference is stored on your profile.

Account Verification Desk

Send a request through our verification channel when you need a copy of your KYC documents or want a stored reference checked against your Boost deposit history.

Email Support

Email our support address for written privacy requests, including deletion or correction of account details tied to Touch 'n Go eWallet or DuitNow transfers.

HOW WE HANDLE YOUR DATA

Data Handling Behind Every Account

We treat your account record the way a cashier treats a till — careful entries, limited access, and a clear trail for every change. Session cookies keep you logged in across devices without storing your password in plain text, and every payment reference from Touch 'n Go eWallet, Boost or GrabPay is matched against your account before a withdrawal clears. Here's how each part of that process works.

Data Handling

Your registration details and transaction logs sit in a restricted account record; only verification and payments staff can access them when processing a deposit or withdrawal.

Cookie Controls

We use session cookies to keep your login active on mobile and desktop; you can clear them from your browser settings without losing your account history.

Account Security

Login attempts and device changes are logged against your account, and we may ask for extra verification if you sign in from a new device or browser.

Retention & Change Requests

We keep transaction and verification records only as long as account rules and local law require; you can request a correction or deletion through live chat anytime.

Common Questions About Your Data

Here are the questions we get most from account holders checking how their details are stored, shared or removed once they've registered with us.

We collect your registration details, device details and the payment reference your Touch 'n Go eWallet, Boost or GrabPay app generates when you make your first deposit.

We only share transaction references with the payment processor confirming your DuitNow transfer or FPX payment, and with verification partners checking submitted documents.

Yes — reach out through live chat or email support with your registered details, and our verification desk will confirm what's stored against your account.

Cookies keep your session active across mobile and desktop so you don't need to log in repeatedly; you can clear them from your browser at any time.

Retention periods depend on local law and account rules, and this is available where local law permits; contact support for the specific timeframe for your region.

You can request a correction or deletion through live chat or email; we verify your identity first, then process the request against your account record.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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